Customer Service

Frequently Asked Questions About Urns

Bradford Memorials understands that choosing the final resting place for your loved pet is not an easy task. Whether you are searching for a dog urn, cat urn or a pet urn for another special pet, a handcrafted wood pet urn from Bradford Memorials will provide a distinguished resting place and memorial for years to come.

To help you decide what pet urn is right for lost pet, Bradford Memorials has provided some information about pet urns and the pet cremation process below. If your questions are not answered here, please feel free to contact Bradford Memorials.

Returns, Exchanges & Refunds

RETURN POLICY

You will be satisfied at the quality Bradford builds into each product. If for some reason you are not completely satisfied with a Bradford product, please give us a call at 570-427-4493 or email us at info@bradfordclocks.com within (10) business days from receipt of your purchase, and provide us with a brief description of the reason for your return.

REFUND REQUIREMENTS:

1. Item to be returned in un-used and in resalable condition.
2. Item to be returned in original packaging/shipping container or equal or better quality as received otherwise a restocking fee would be deducted from the amount to be refunded.
3. Item to be returned must not have been personalized.
4. The customer is responsible for return packing/shipping charges and must insure the item for the full purchase price.
5. Please include contact details such as: your name, address, telephone, email address and invoice number so we can process your return quickly; and we are able to contact you if we have further questions.
6. Your credit card will be credited the cost of the product. RETURNS & EXCHANGES OF DAMAGED ITEMS

For any damaged item received, we must be notified within 48 hours of delivery to set up an exchange. Please call 570-427-4493 or email us at info@bradfordclocks.com prior to any returns to obtain return instructions.

Shipping Rates

All shipping rates are calculated using the rate, weight and location formula provided by UPS.

Can I place an online order if I do not live in the United States?

At this time, we can only accept online orders from within the United States. Please call us at 1-570-427-4493, fax us at 1-570-427-4310, or email us to place an order from outside of the United States.

What is a pet cremation urn?

Pet cremation urns are decorative cremation containers designed to hold the cremated remains of your lost dog, cat or pet.

What size dog urns, cat urns or pet urns are right for my pet?

The industry standard in the sizing of a pet cremation urn is one cubic inch of space for every one pound of pet. Bradford recommends purchasing a pet urn that has a capacity a bit larger than this formula calls for. Some people choose to place a favorite toy or keepsake of the pet inside the pet urn, which calls for an urn with extra capacity.

When ordering a pet cremation urn, consider average pet weights:

• Very Small Dog Breeds: 4 to 15 pounds
• Small Dog Breeds: 20 to 35 pounds
• Medium Dog Breeds: 40 to 65 pounds
• Large Dog Breeds: 70 to 90 pounds
• Very Large Dog Breeds: 100 to 150 pounds
• Cats: 7 to 15 pounds

Are there any regulations or standards for building a pet urn or storing pet ashes? If so, what does Bradford Memorials do to meet or exceed them?
All Bradford Memorial pet urns and cremation urns are shipped with a poly bag for the storage of the remains. The transfer of the remains into the urn is usually done at the crematory. Bradford Memorials is a supporter of the International Association of Pet Cemeteries and Crematories.

Can I bury a pet with these urns?
Yes, you can bury a pet with any of Bradford Memorials pet urns.  However, because our pet urns are of such high quality, people usually elect to display them. Bradford 's pet urns are built to better than furniture quality specifications and can be a great addition to any china closet or fireplace mantel, where the pet urn can be visible at all times.

How are Bradford Memorial's pet urns and cremation urns constructed?
Bradford Memorial's pet urns and cremation urns are constructed to the highest quality standards, using Pennsylvania hardwoods including walnut, cherry, and oak.  A hand rubbed finish is applied to all pet urns and cremation urns, enhancing the beauty of the fine hardwoods.

Once I get my Bradford Memorials pet or cremation urn, what is the next step?
Most crematories will schedule a same day cremation. Bring the urn to them and they will be able to return it to you with your lost pet or loved one's ashes. If you have questions about the cremation process, your local crematory should be more than willing to take the time to walk you through the process.

Where can I buy a Bradford Memorials pet urn or cremation urn besides this website?
Bradford Memorials sells pet urns and cremation urns throughout the USA . Many crematories have our pet urns and cremation urns on display. If you do not see a Bradford Memorials urn on display, please ask for one. Most crematories are familiar with our quality urn products and will accommodate your request.

Can I return Bradford Memorials pet urns and cremation urns?
You will be satisfied at the quality Bradford builds into each urn. If for some reason you are not completely satisfied with a Bradford Memorials urn you can return the urn within 30 days for a complete refund (less freight).