Common Questions
RETURN POLICY
You will be satisfied at the quality Bradford builds into each product. If for some reason you are not completely satisfied with a Bradford product, please give us a call at 570-427-4493 or email us at info@bradfordclocks.com within (10) business days from receipt of your purchase, and provide us with a brief description of the reason for your return.
REFUND REQUIREMENTS:
1. Item to be returned in un-used and in resalable condition.
2. Item to be returned in original packaging/shipping container or equal or better quality as received otherwise a restocking fee would be deducted from the amount to be refunded.
3. Item to be returned must not have been personalized.
4. The customer is responsible for return packing/shipping charges and must insure the item for the full purchase price.
5. Please include contact details such as: your name, address, telephone, email address and invoice number so we can process your return quickly; and we are able to contact you if we have further questions.
6. Your credit card will be credited the cost of the product.
RETURNS & EXCHANGES OF DAMAGED ITEMS
For any damaged item received, we must be notified within 48 hours of delivery to set up an exchange. Please call 570-427-4493 or email us at info@bradfordclocks.com prior to any returns to obtain return instructions.
Shipping Rates
All shipping rates are calculated using the rate, weight and location formula provided by UPS.
Can I place an online order if I do not live in the United States?
At this time, we can only accept online orders from within the United States. Please call us at 1-570-427-4493, fax us at 1-570-427-4310, or email us to place an order from outside of the United States.
You will be satisfied at the quality Bradford builds into each product. If for some reason you are not completely satisfied with a Bradford product, please give us a call at 570-427-4493 or email us at info@bradfordclocks.com within (10) business days from receipt of your purchase, and provide us with a brief description of the reason for your return.
REFUND REQUIREMENTS:
1. Item to be returned in un-used and in resalable condition.
2. Item to be returned in original packaging/shipping container or equal or better quality as received otherwise a restocking fee would be deducted from the amount to be refunded.
3. Item to be returned must not have been personalized.
4. The customer is responsible for return packing/shipping charges and must insure the item for the full purchase price.
5. Please include contact details such as: your name, address, telephone, email address and invoice number so we can process your return quickly; and we are able to contact you if we have further questions.
6. Your credit card will be credited the cost of the product.
RETURNS & EXCHANGES OF DAMAGED ITEMS
For any damaged item received, we must be notified within 48 hours of delivery to set up an exchange. Please call 570-427-4493 or email us at info@bradfordclocks.com prior to any returns to obtain return instructions.
RETURNS & EXCHANGE MAILING ADDRESS
Bradford Clocks
1080 Hudson Drive
Weatherly, PA 18255
Bradford Clocks
1080 Hudson Drive
Weatherly, PA 18255
Shipping Rates
All shipping rates are calculated using the rate, weight and location formula provided by UPS.
Can I place an online order if I do not live in the United States?
At this time, we can only accept online orders from within the United States. Please call us at 1-570-427-4493, fax us at 1-570-427-4310, or email us to place an order from outside of the United States.
